International Return Policy

International Return Policy

Need help?
📧 Email: support@superhot.com
💬 Live Chat: www.shosuperhot.com

Response time: 1 business day (Mon–Fri, 9:30 AM–12 PM & 1 PM–4 PM, excluding holidays).

Returns (No Exchanges)

We do not offer exchanges—only returns for refunds or store credit.

Return Conditions

✅ Accepted if:

  • Requested within 7 calendar days of delivery.

  • Product is unused, with original tags and packaging.

❌ Not accepted if:

  • Returned after 7 days.

  • Shows wear, damage, or alterations (e.g., stains, removed tags, washed).

  • Intimate items (lingerie, swimwear) for hygiene reasons.

Return Process

  1. Contact us within 7 days to request a return.

  2. Ship the item back (customer covers return shipping costs).

  3. Once received and inspected, we’ll process your refund/store credit.

Refund Options

  • Money back: Refunded to your original payment method (5–10 business days) or via bank transfer (up to 30 days).

  • Store credit: Instant credit for future purchases.

Note:

  • Partial returns? Only the returned item(s) will be refunded.

  • Defective items? Report within 30 days for a free return label (if approved).

Shipping Costs

🚫 Important: Return shipping fees are the customer’s responsibility. We do not reimburse return shipping costs unless the item is defective (confirmed by our team).